All orders are processed within 5 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Affected by Covid-19, there will be some delay on the delivery.

International Shipping

We offer international shipping all over the world. 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

Option 1

3 to 5 business days

$15

Option 2

5 to 10 business days

$10

Option 3

10 to 15 business days

$5

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Homatics is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at homatics@seirobotics.net with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.  

 

 

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