At Homatics, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy for detailed information.
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.
The item must be in the same condition as when you received it: unused, in its original packaging, and free from any dirt or damage.
You must provide proof of purchase, such as an order number, the name used when placing the order, or the email address associated with the purchase.
If the return is not due to a product quality issue or if the customer chooses to return the product due to personal preference, the customer will be responsible for covering the return shipping costs. However, customers will not be charged any return handling fees.
If the return is due to our error, such as sending the wrong item, Homatics will cover the return shipping costs.
Contact us at support@homatics.com to request a return authorization. After your request is submitted, we will provide you with the return mailing address via email.
Please do not send items back without first requesting a return, as they will not be accepted.
Beta software: If you have applied for beta software for your product and find that it has issues or does not meet your expectations, the product cannot be returned or exchanged. Please be cautious when requesting beta versions.
Once we’ve received and inspected your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@homatics.com.
At Homatics, we stand by the quality of our products and offer a 1-year warranty on all 3C products from the date of purchase.
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