Below FAQ are some common concerns of our clients.
- Alle
- Product Setup and Updates
- Product Usage
- Product Information
- DVB Tuner Support
- Customer Support and Partnerships
Need Help?
If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you : support@homatics.com
Product Setup and Updates
Box R 4K Plus: v12.8.5221
Box R 4K: v12.8.6213
Box R Lite 4K: v12.7.6017
Go to Settings > Device > About > SW Version (e.g., v12.8.5221).
Please send the following information to our support:
- Device model (e.g., 4K+/4K/Lite/Dongle)
- Previous software version (Settings > Device > About)
- Serial Number (SN) found on the bottom of your box (starts with "GZ")
If your device does not update automatically, click Check Update.
Note:
- OTA upgrades cannot be downgraded.
- Due to Google’s requirements, uncertified versions are not available via OTA.
- You can join our telegram group to request for update: https://t.me/+rysDipqwuZk4NDBl
Yes, we will assist you to install the template if needed
Join the Telegram group for beta updates: https://t.me/+rysDipqwuZk4NDBl.
Firmware cannot be downgraded via OTA, and Homatics does not provide older firmware files. Be cautious when downloading firmware from unofficial sources, as this could damage your device and void the warranty.
Product Usage
Method 1: Go to Settings > Device > About > Factory Reset
Method 2: Use the reset pinhole under the USB port; press and hold with a pin.
Go to Settings > Device > Power & Energy and turn off Power Saving Mode.
The Type-C port connects to Homatics' upcoming HomeClick Smart Home Theater product. Learn more about HomeClick here.
Go to Settings > Device Preferences > Display & Sounds > LED Control.
Green (breathing): Standby mode
Yellow (blinking): No internet connection
Red (blinking): Issue warning
Product Information
The Dune HD Box is based on the Homatics Box but comes pre-installed with Dune Media Player software and has a slightly different appearance. For more information, visit Dune HD.
The Gold Box is an upgraded version with these changes:
- Removed SD card slot
- Added AV Jack
- Added bottom Type-C port for the HomeClick system
DVB Tuner Support
The DVB Tuner does not support hot-swapping. Unplug the STB power before inserting or removing the tuner to avoid hardware damage.
This issue is related to Android TV 11. Update to Android TV 12, which should resolve the problem.
Customer Support and Partnerships
You can:
- Post in the Everything About Homatics group on Telegram to get help from community members.
- Send an email to support@homatics.com.
When reaching out, please include:
- Device model
- Previous software version
- Serial Number (SN)
- Description of the issue
We welcome business collaborations! Please email Kelly@homatics.com / marketing@homatics.com with your ideas.
Yes, we offer discounts for large orders. Please email support@homatics.com with the product model and desired quantity.